The following warranty statement is effective for all Stem Audio products as of May 1st, 2019. Stem
Audio warrants that this product is free of defects in both materials and workmanship. Should any part
of this product be defective, the Manufacturer agrees, at its option, to repair or replace with a like-new
replacement any defective part(s) free of charge (except transportation charges) for a period of two
years for all products. This warranty period begins on the date the end-user is invoiced for the product,
provided the end-user provides proof of purchase that the product is still within the warranty period
and returns the product within the warranty period to Stem Audio or an authorized Stem Audio dealer
according to the Product Return and Repair Policy listed below. All inbound shipping costs are the
responsibility of the end-user, Stem Audio will be responsible for all outbound shipping costs.
Product Return and Repair Policy
1. Return to seller if purchased through an authorized dealer Proof of purchase date from reseller
within the warranty period must be provided by the end-user Seller may, at its discretion, provide an
immediate exchange or repair or may return the unit to the manufacturer for repair
2. Return to Manufacturer
a. An RMA (return merchandise authorization) number must be obtained by the end user from Stem
b. The end-user must return the product to Stem Audio with proof of purchase (showing purchase
date) for a warranty claim, and display the RMA number on the outside of the shipping package.
THIS WARRANTY IS VOID IF:
The product has been damaged by negligence, accident, act of God, or mishandling, or has not been
operated in accordance with the procedures described in the operating and technical instructions; or;
The product has been altered or repaired by other than the manufacturer or an authorized service
representative of the Manufacturer; or; Adaptations or accessories other than those manufactured or
provided by the Manufacturer have been made or attached to the product which, in the determination
of the Manufacturer, shall have affected the performance, safety or reliability of the product; or; The
product’s original serial number has been modified or removed.
NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PRODUCT.
MANUFACTURER’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE AMOUNT PAID BY THE END
USER FOR THE PRODUCT.
The manufacturer shall not be liable for punitive, consequential, or incidental damages, expenses, or
loss of revenue or property, inconvenience, or interruption in operation experienced by the end-user
due to a malfunction in the purchased product. No warranty service performed on any product shall
extend the applicable warranty period. This warranty extends only to the original end-user and is not
assignable or transferable. This warranty is governed by the laws of the State of California.
For more information or technical support please refer to our website www.stemaudio.com, email us at
, or call (949) 877-7836.